Privacy & cookie policy

We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.

We endeavour to include information on our website that is accurate & up to date, we do however reserve the right to make changes to our website at any time without notification.

How do we collect information from you?

We collect information from you:

• when you make a booking.
• when you visit a restaurant (preferences, allergies etc.).
• make an enquiry.
• when you sign up to marketing emails.

When you email us or use a contact form within this site: We will use your email address for the purposes of responding to your query. We will not publish your email address on our Site. Unless you give your explicit permission, we will not use your name and email address to send you any unwanted marketing information, and Your personal information is safe with us and will never be released to 3rd party companies for their marketing purposes. If you no longer want to hear from us please let us know: info@thedial.co.uk

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

When you make a booking:

The Dial collects information such as:

• title
• name
• e-mail address (used for booking confirmation and post-dining feedback emails)
• home or work address
• billing information taken for deposits, ticketing, or holding credit card information for

use in the case of no-shows (where applicable)

• telephone number
• company name
• dietary requests
• marketing preferences (whether you opt-in or opt-out)

When you dine at The Dial:

• marketing responses (where applicable)
• survey responses
• current and past restaurant reservation details

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Send you service emails (booking confirmation and post-dining feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them.
• We may use the information to customise the website according to your interests.

Cookies

A cookie is a small text file which is placed on your computer’s hard drive when you visit a website.

Cookies cannot harm your computer, they are one of the simplest web technologies, used by millions of websites.

Cookies used on our website do not store any personally identifiable information.

_ga
This helps us count how many people visit thedial.co.uk by tracking if you have visited before.
Expiration: 2 years

Instagram
Plugins and API interfaces (“Instagram Plugins”) of Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025 (“Instagram”) are inserted on our website. The Instagram Plugins can be recognized on our Social Snaps page. The contents of our website may be linked to your Instagram Account when signed in. This means that Instagram can assign the visit on our website to your user account.

Cookies will be automatically removed from your computer when they reach their ‘expiration date’. When a cookie is set, it is given an expiration date – this is the date that your browser will automatically remove it from your computer.

When you revisit a website, the expiration date can be updated to maintain the cookie.

You can manually delete any existing cookies stored on your computer – please refer to the help documentation for your browser of choice for more information on deleting cookies, enabling cookies and disabling cookies.

We use cookies to gather analytical information on how you use our website – such as which pages you visit. We use this information to help us learn about our users and improve both our website and services.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Social Media

If you contact us using Facebook Messenger, Instagram or Twitter we receive your basic account information that you publicly share from the relevant social media site. We may use this information to respond to your message. We do not keep this information longer than necessary to do this.

CCTV

To ensure your safety and for the prevention and detection of crime, CCTV is in constant operation during your visit to us.

Please note if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities, we are obliged do so.

Online gift voucher purchases

We use online payment provider PayPal for all gift voucher purchases. All payments are collected and processed by PayPal. We never ever see your credit card number. Your address details that we receive are only used to mail the gift vouchers out to you.

Contact

Questions or comments regarding this privacy policy should be addressed to info@thedial.co.uk