Privacy Policy

Privacy & cookie policy

We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.

We endeavour to include information on our website that is accurate & up to date, we do however reserve the right to make changes to our website at any time without notification.

How do we collect information from you?

We collect information from you:

  • when you make a booking.
  • when you visit a restaurant (preferences, allergies etc.).
  • make an enquiry.
  • when you sign up to marketing emails.

When you email us or use a contact form within this site: We will use your email address for the purposes of responding to your query. We will not publish your email address on our Site. Unless you give your explicit permission, we will not use your name and email address to send you any unwanted marketing information, and Your personal information is safe with us and will never be released to 3rd party companies for their marketing purposes. If you no longer want to hear from us please let us know:

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

When you make a booking:

The Dial collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for

use in the case of no-shows (where applicable)

  • telephone number
  • company name
  • dietary requests
  • marketing preferences (whether you opt-in or opt-out)

When you dine at The Dial:

  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website according to your interests.


A cookie is a small text file which is placed on your computer’s hard drive when you visit a website.

Cookies cannot harm your computer, they are one of the simplest web technologies, used by millions of websites.

Cookies used on our website do not store any personally identifiable information.

This helps us count how many people visit by tracking if you have visited before.
Expiration: 2 years

Plugins and API interfaces (“Instagram Plugins”) of Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025 (“Instagram”) are inserted on our website. The Instagram Plugins can be recognized on our Social Snaps page. The contents of our website may be linked to your Instagram Account when signed in. This means that Instagram can assign the visit on our website to your user account.

Cookies will be automatically removed from your computer when they reach their ‘expiration date’. When a cookie is set, it is given an expiration date – this is the date that your browser will automatically remove it from your computer.

When you revisit a website, the expiration date can be updated to maintain the cookie.

You can manually delete any existing cookies stored on your computer – please refer to the help documentation for your browser of choice for more information on deleting cookies, enabling cookies and disabling cookies.

We use cookies to gather analytical information on how you use our website – such as which pages you visit. We use this information to help us learn about our users and improve both our website and services.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Social Media

If you contact us using Facebook Messenger, Instagram or Twitter we receive your basic account information that you publicly share from the relevant social media site. We may use this information to respond to your message. We do not keep this information longer than necessary to do this.


To ensure your safety and for the prevention and detection of crime, CCTV is in constant operation during your visit to us.

Please note if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities, we are obliged do so.

Online gift voucher purchases

We use online payment provider PayPal for all gift voucher purchases. All payments are collected and processed by PayPal. We never ever see your credit card number. Your address details that we receive are only used to mail the gift vouchers out to you.


Questions or comments regarding this privacy policy should be addressed to



Please read these terms and conditions carefully. If you are unsure of your rights or responsibilities under them or you would like an explanation of any of them, please contact us at:

email: or by telephoning 01283 544644

We may change these terms and conditions at any time by updating this page. You should check this website from time to time to review these terms and conditions to ensure you are happy with any changes. Using this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.


We are The Dial Restaurant Ltd

Our registered office: 174/175 Station Street
Burton on Trent
DE14 1BN

Registered in England and Wales: 5561619

You can contact us by telephone on 01283 544644


We have made this website available to you for your own personal, non-commercial use. We may modify or withdraw access to this website at any time, including introducing charges or other restricted access.

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to The Dial Restaurant Ltd or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance and graphics on the website, as well as other content such as articles, stories and other text, product or service descriptions or pricing information.

You may not copy, redistribute, republish or otherwise make the materials on this website available to third parties for a commercial purpose without our consent in writing.

You may print or download materials from this website for your own personal, non-commercial use or copy the content to individual third parties for their personal information provided that:

  • no documents or graphics are modified in any way;
  • no graphics are used separately from accompanying text; and
  • our copyright and trade mark notices and this permission notice appear in all copies and you acknowledge this website as the source of the material.


These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all hardware and software which you may use. We also do not guarantee that this website will be available all the time or at any specific time or that the site and its servers are free of computer viruses and we recommend that before you make use of any software downloads from this website that you run a virus checker, and in the event that you are installing any software on a networked computer, please consult your network administrator. We reserve the right to withdraw this website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. Our liability to you shall not in any event include losses related to any business, including but not limited to lost data, lost profits or business interruption. We are also not responsible for any losses which you may incur which we could not foresee when you accessed this website.



In order to provide you with the services you require, we may collect and keep a record of personal information about you from our websites, telephone conversations, emails and written communications. When you use one of our websites, you may be required to provide certain information such as your name, address, email address and telephone number. We may also ask you for additional optional information such as mobile phone number, fax, credit card details, etc.

Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up-to-date.

You have the right to prevent marketing information being sent to you. If you prefer not to receive information about products and services please let us know.


We may use the information we collect from you in various ways, including

  • to protect our websites and systems against unauthorised access;
  • to process any orders placed by you;
  • to communicate with you, for example in relation to urgent product recalls;
  • for maintaining our records;
  • for market research;
  • to track activity on our website;
  • to improve the quality of our service;
  • to create an individual profile for you so that we can inform you of particular goods, services or events that may be of interest to you.


We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites and do not endorse them. You should check the terms and conditions and Privacy and Legal on any other website which you visit to ensure that it gives you a sufficient level of protection.

You may not link to this website from another website without our consent in writing.


The information contained on this website is given for general information and interest purposes only. Whilst we try and ensure the product, pricing and specification information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and it does not constitute any form of advice or recommendation, nor does it constitute an offer for the sale or charter of any particular craft.


All information we collect about you will be used and protected by us in accordance with current data protection law and this Privacy and Legal.


We will not disclose this information to anyone outside of The Dial Restaurant Ltd, our dealers, agencies and licensees, and any other companies with which The Dial Restaurant Ltd has established services for your benefit.

In order to provide you with the products and services you require, we may need to transfer your personal information to countries that may not protect privacy rights as extensively as the United Kingdom.


These terms and conditions shall be construed and interpreted in accordance with English Law and the English Courts shall have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.